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If your questions aren’t answered on this page please don’t hesitate to contact the Customer Service team via our contact form
As Coronavirus (COVID-19) continues to spread, we’ve been diligently monitoring the situation and assessing ways to protect our staff and the local community. As always, your health and safety remains our top priority.
We are actively supporting all of our people at this time and our website continues to operate as usual. This decision supports the safety of our staff and community, as we do our part to stop the spread of COVID-19. We will continue to keep you up to date with updates as they become available. Thank you for your understanding at this time.
Ordered by click and collect?
If you've ordered by click and collect and haven't picked up your item in store, please contact our customer services team here www.tacticalthreads.com/contact-us/ and they will be able to help you.
If you would like to send the parcel to an alternative address, then please fill in address details at the order stage. Please note: Once an order has been processed the delivery address for that order cannot be changed.
We are currently unable to deliver items to international addresses
Tracked standard delivery is just £8.50 and we aim to deliver within 5 working days.
If you have any problem with a delivery or require the tracking information please contact us via our contact form we are available from 8am-8pm Monday to Friday.
When you place an order, we will inform you which delivery services are available. Whilst we make every effort to deliver goods on the day we specify, we cannot guarantee delivery on that day or accept liability for deliveries made outside of this timescale. We cannot accept any liability for out of pocket expenses or other costs incurred due to failed or delayed deliveries. Some postal addresses in Northern Ireland, some off-shore islands and remote areas of Great Britain may not be covered by some or all of these services and we may not be able to arrange delivery of some items to such addresses. If you have any queries please contact Customer Service via our contact form. All items are subject to stock availability. If we cannot supply goods within our specified time-scale we will continue to deliver and inform you of any delay. In requesting delivery of a product, you will be agreeing that the delivery company has the right to go onto the property and, if no one is available to receive delivery, to leave the goods in any unlocked location at the delivery address. They will endeavour to ensure that any such location is dry and out of general sight. Please note that we do not deliver to BFPO and PO Box addresses.
At Tactical Threads we offer a 100% guarantee. If you are in any way dissatisfied with the goods you have ordered for any reason, we will give you a full refund, provided that you return them to us unused with original labels and packaging, including proof of purchase within 28 days.
Note: Unfortunately we can only accept returns of products purchased via the website. If you have purchased goods through one of our stockists or dealers, please arrange your return with them directly.
How long will it take for your refund to be processed?
We do process returns as soon as they arrive but this can take up to 14 days. The customer services team will e-mail or write to you to confirm once the return refund has been processed for you.
When will you receive your refund?
You'll receive an email to confirm when we have received the item at the warehouse, after which your refund will appear in your account within 2 days. This shouldn't take longer than 14 days from the day that you returned the item back to us.
If you have any questions, click here to send us your query at any time.
It’s been 14 days and you’ve still not received your refund
If it’s been 14 days and you’ve still not received your refund, please contact us.
A returns form is included in your parcel. This slip is your proof of purchase. Please complete the returns form and enclose it with the goods you are returning to:
- Tactical Threads Ltd,
- Pioneer Point,
- Poole Hall Road,
- Ellesmere Port,
- CH66 1ST
- United Kingdom
Please note, when sending a return, the parcel and postage cost are your responsibility. Therefore we recommend that you request a proof of posting certificate available from your local Post Office free of charge.
Customers can return faulty goods for a full and complete refund. We will arrange this return. If you return via another provider Regatta will not be responsible for mis-use of the returns procedure when returning goods (faulty or otherwise) back to us. The refunded cost of returning goods to us can only be guaranteeed when agreed with our Customer Services in advance. If your item is faulty please contact the Customer Service team via our contact form, they are available from 8.00am-8.00pm Monday to Friday, and will try to resolve the problem as quickly as possible.
If you are in the European Union and you cancel your order within fourteen days after the day you get your goods, and you cancel the whole order, we will refund the standard postage and packing costs you paid as part of that order (if any), in accordance with the Distance Selling Regulations.
You need to notify us within the 14 day cancellation period via written communication to comply. The item then must be returned within 14 days from this notification. Please use this link if you wish and fill in relevant details - http://www.tacticalthreads.com/cancellation-form
If you paid for premium or express delivery, we will only refund the cost of standard delivery. You will have to pay the costs of sending the order back to us. We will not refund any postage and packing charges if you cancel after the fourteen days allowed under the Distance Selling Regulations or if you only cancel part of your order (although you still have 28 days to return your goods and receive a refund for the cost of the goods).
Arrange collection from your home or drop the parcel off at a nearby myhermes location.
Process of return
- 1. Fill out the returns section on the front of your delivery note
- 2. Package your parcel securely with the delivery note inside, making sure that you've removed the original address label
- 3. Arrange collection from your home or drop off your parcel at a nearby myHermes location.